PNV Leads Refund Policy

PNV Leads charges service providers a one-time fee to unlock a matched project lead and access homeowner contact information. This fee is for lead access only and is not a fee for the home-improvement work itself.

A provider may submit one refund request for a paid lead if the contact information is invalid, the lead is a duplicate, the project is materially outside the listed service or location, or the project is no longer available.

Refund requests are reviewed by PNV Leads and are not approved automatically. A provider changing their mind, not winning the job, or not receiving a response does not by itself guarantee a refund.

Approved refunds are returned to the original payment method. Once a refund is confirmed, access to that lead’s private contact information is revoked.